FAQs

Frequently Asked Questions — Redé Glow


1. How often should I use the mask?

We recommend using the mask 3–5 times per week for 10-20 minutes per session.
Consistency is key for best results.

2. When will I see results?

Many customers report improvements within 4–6 weeks, depending on their skin type and concerns.
Results may continue to improve with consistent use.

3. Is red light therapy safe?

Yes. Red and blue LED wavelengths are non-invasive, non-UV, and widely used in skincare routines.
Our devices are designed for safe, gentle at-home use.

4. Can I use skincare products with the mask?

Yes! You can apply hydrating serums or moisturizers before or after your session.
Avoid harsh acids or exfoliants immediately before using the mask.

5. Is the mask suitable for sensitive skin?

Yes. LED therapy is gentle and suitable for most skin types, including sensitive skin.
If you have specific medical conditions, consult a professional.

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6. How do I charge the device?

Your mask includes a USB charging cable.
Charge fully before first use (usually 1–2 hours).

7. Does the mask get warm?

The LEDs may feel slightly warm, but should never feel hot or uncomfortable.
If it does, stop use and contact support.

8. My device stopped working — what should I do?

Please email us at support@redeglow.com with:

  • Order number

  • Video/photo of the issue

Your device is covered under our 1-year warranty, and we will replace it if found faulty.

9. How long does shipping take?

Shipping times vary by region:

  • Standard Shipping (Free) - 5-10 business days

  • Express Shipping ($15) : 2-3 business days

  • Same day delivery : Only available for Sydney CBD, and surrounding suburbs. NOTE : Please double check if your suburb is mention in the delivery description, for same day delivery.

Tracking information will be emailed once your order ships.

10. Will I receive tracking information?

Yes. Every order comes with full tracking.
You’ll receive an email or SMS once your package has been dispatched.

11. What is your return policy?

We accept returns for faulty or defective items within 30 days of delivery.
Due to hygienic reasons, used beauty devices cannot be returned unless they are faulty.

12. Do you offer a warranty?

Yes — all Redé Glow devices include a 1-year limited warranty.
If your device experiences a manufacturing fault within 12 months, we will repair or replace it.

13. How do I request a return or replacement?

Email our support team at support@redeglow.com with:

  • Name

  • Order number

  • Description of the issue

  • Photo/video evidence (if applicable)

We’ll guide you through the next steps quickly.

14. Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of purchase.
After this time, the order may already be processing.

15. What payment methods do you accept?

We accept:

  • Credit/Debit cards

  • PayPal

  • Shopify Payments

  • Apple Pay / Google Pay (depending on device)

  • Afterpay

17. Can I use the mask if I’m pregnant?

Please consult your healthcare provider before using LED devices during pregnancy.

18. Does the mask help acne?

Blue light is commonly used to target blemish-causing bacteria, while red light helps calm redness.
Individual results vary.

19. How do I contact customer support?

Email us at:
📧 support@redeglow.com
We reply within 24–48 hours.